To prepare students for entry level jobs and/or additional education in business industry.
Benchmark 1
Time Management
Indicator 1
The student will define the following terminology: a. Time management b. Procrastination c. Inertia d. Priority e. Consequence f. Incentive g. Dovetail tasks
Indicator 2
The student will list benefits of setting goals.
Indicator 3
The student will identify short-term and long-term goals.
Indicator 4
The student will determine priorities in personal life.
Indicator 5
The student will list influences on use of time.
Indicator 6
The student will identify "time traps".
Indicator 7
The student will identify personal "time wasters".
Indicator 8
The student will state principles of efficient time management.
Indicator 9
The student will identify reasons for procrastination.
Indicator 10
The student will list ways to overcome procrastination.
Indicator 11
The student will develop habits that save time.
Indicator 12
The student will identify effective study habits.
Indicator 13
The student will develop a time plan.
Benchmark 2
Materials Management
Indicator 1
The student will document the names and uses of tools and equipment that help fulfill basic needs during a selected day.
Indicator 2
The student will explain the effect of standardized parts on technology.
Benchmark 3
Money Management
Indicator 1
The student will explain the relationship between setting goals and managing money.
Indicator 2
The student will identify fixed and flexible expenses.
Indicator 3
The student will identify planned and impulse buying.
Indicator 4
The student will describe how education and experience effect income.
Indicator 5
The student will list consumer rights.
Indicator 6
The student will name consumer responsibilities.
Indicator 7
The student will identify types of consumer fraud.
Indicator 8
The student will explain how technology has increased and decreased the cost of consumer products.
Indicator 9
The student will make change for a cash transaction.
Indicator 10
The student will explain the purpose and use of the following forms: a. Promissory note b. Bank draft c. Sales invoice d. Payroll check e. Purchase requisition f. Purchase invoice g. Inventory card h. Petty cash voucher i. Receipt j. Payroll register k. Employee's withholding exemption form
Indicator 11
The student will interpret warranties and guarantees.
Indicator 12
The student will analyze a charge account statement,
Indicator 13
The student will analyze and reconcile a bank statement.
Indicator 14
The student will identify fixed expenses and variable expenses.
Indicator 15
The student will prepare a personal budget.
Indicator 16
The student will predict potential influences on buying decisions in the year 2000.
Indicator 17
The student will use an automated teller machine (ATM) card
Benchmark 4
Human Resource Management
Indicator 1
The student will describe the purpose of work.
Indicator 2
The student will describe between the role of the worker and the manager in on-the-job success.
Indicator 3
The student will describe what is meant by "job satisfaction".
Indicator 4
The student will explain the function of the following department operations: a. Financial b. Personnel c. Administrative
Indicator 5
The student will identify current job related publications.
Indicator 6
The student will define the term "self concept".
Indicator 7
The student will list factors that effect formation of self concept.
Indicator 8
The student will identify ways that self concept changes.
Indicator 9
The student will describe characteristics of a positive and a negative self concept.
Indicator 10
The student will list defense mechanisms that are used to protect self concept.
Benchmark 5
Facility Management
Indicator 1
The student will demonstrate the operational features of technological devices in the home and work environments. May include: a. Answering machines b. Calculators c. Cellular phones d. Digital clocks e. Entertainment equipment f Exercise equipment g. Security systems h. Kitchen and laundry appliances i. Personal computers j. Remote controls
Benchmark 6
Teamwork Skills
Indicator 1
The student will recognize the necessity and effectiveness in team workmanship.
Indicator 2
The student will observe a group meeting.
Indicator 3
The student will describe objectively the actions of a group.
Indicator 4
The student will distinguish fact, opinion, and inference.
Indicator 5
The student will draw conclusions and make generalizations.
Indicator 6
The student will state your "point of view".
Indicator 7
The student will describe the role of the individual in a team.
Indicator 8
The student will identify team tasks: a. Establish team goals and objectives. b. Establish team standards. c. Receive and give information. d. Process information. e. Plan for action.
Indicator 9
The student will utilize problem solving skills: a. Define critical issues. b. Select a problem for resolution. c. Analyze causes of a problem. d. Examine the results of a problem. e. Offer solutions to a problem. f. Select a solution to a problem. g. Develop an action plan.
Indicator 10
The student will build group consensus a. Clarify statements. b. Reconcile disputes and disagreements. c. Propose alternative plans for action. d. Maintain task-focused procedures. e. Respond positively to ideas and suggestions. f. Express agreement. g. Express disagreement diplomatically.
Indicator 11
The student will maintain team effectiveness: a. Establish open communication lines. b. Recognize and resolve conflict. c. Evaluate the team process. d. Provide for the team's physical needs.
Benchmark 7
Computer Literacy
Indicator 1
The student will perform power-up and power-down procedures.
Indicator 2
The student will respond to operating system dialogue.
Indicator 3
The student will identify the parts of the keyboard.
Indicator 4
The student will demonstrate the function of each part of the keyboard.
Benchmark 8
Decision Making/Problem Solving
Indicator 1
The student will distinguish between levels of decisions: a. Habitual b. Daily c Policy
Indicator 2
The student will distinguish between types of decisions: a. Economic b. Technical c. Social
Indicator 3
The student will describe factors that impact on decision making: a. Needs b. Wants c. Values d. Goals e. Standards
Indicator 4
The student will make decisions and select alternatives for a given situation.
Benchmark 9
Listening Skills
Indicator 1
The student will define "hearing" and "listening".
Indicator 2
The student will outline the listening process.
Indicator 3
The student will describe how the following factors effect listening: a. Culture background b. Past experience c. Gender d. Age e. Ego involvement f. Personal anxieties g. Fatigue level h. Attention span i. Intelligence j. Linguistic aptitude k. Reading skill l. Organizational ability m. Note taking skill
Indicator 4
The student will identify environmental factors that effect listening comprehension.
Indicator 5
The student will discuss general reasons for listening.
Indicator 6
The student will follow oral instructions: a. Listen for and identify key words. b. Listen for words that identify a task. c. Listen for steps or actions to be performed. d. Listen for clues regarding the order or sequence in which a task is performed.
Indicator 7
The student will adjust listening strategies to: a. React to ideas, not the sender b. Create a reason to listen. c. Resist being judgmental. d. Resist emotionally loaded language.
Indicator 8
The student will determine the necessity of note taking.
Indicator 9
The student will visualize results.
Indicator 10
The student will distinguish fact, opinion, and inference in oral communication.
Indicator 11
The student will draw conclusions or make generalizations from another's oral communication.
Indicator 12
The student will analyze and identify a speaker's point of view.
Indicator 13
The student will restate or paraphrase a conversation to confirm one's own understanding of what was said.
Indicator 14
The student will interpret nonverbal cues (eye contact, posture, gestures) to find meaning in a spoken conversation.
Indicator 15
The student will provide verbal and nonverbal feedback to indicate comprehension or non-comprehension.
Indicator 16
The student will reduce barriers (or interference) that may impede effective listening.
Benchmark 10
Speaking Skills
Indicator 1
The student will deliver an impromptu speech of introduction.
Indicator 2
The student will discuss the relationship between speaking skills and making a good impression.
Indicator 3
The student will define the following terms related to oral communication: a. Sender b. Receiver c. Channel d. Interference e. Feedback
Indicator 4
The student will analyze the effect of an individual's background on the communication process, including: a. Gender b. Ethnic background c. Age d Socio-economic status e. Birth order f. Place(s) of upbringing g. Spiritual/political beliefs h. Education i. Work experience j. Sexual orientation k. Language skills l. Mental/physical health m. Ego involvement
Benchmark 11
Interpersonal Skills
Indicator 1
The student will identify and develop interpersonal skills related to self-initiative, including: a. Setting and meeting deadlines. b. Thinking clearly under pressure c. Verbal and nonverbal communication skills. d. Practical intelligence common sense). e. Personal integrity. f. Perceiving and exploiting power taking responsibility). g. Risk taking. h. Tolerating ambiguity. i. Ongoing professional development.
Indicator 2
The student will demonstrate interpersonal skills relevant to professional relationships, including: a. Tact and diplomacy. b. Clarity of verbal expression c. Empathy and understanding. d. Respect for others. e. Recognition of others' strengths. f. Active listening. g. Conflict Management. h. Mental flexibility. i. Goal setting strategies.
Benchmark 12
Learning to Learn
Indicator 1
The student will develop basic skills (reading, writing, computation).
Indicator 2
The student will relate and organize information.
Indicator 3
The student will employ problem-solving techniques.
Indicator 4
The student will transfer learning strategies.
Benchmark 13
Work Ethics
Indicator 1
The student will list and describe traits associated with the American work ethic.
Indicator 2
The student will explain the relationship of rapidly changing technology to global competition and jobs.
Indicator 3
The student will compare and fill out various examples of job application forms.
Indicator 4
The student will describe how emerging technologies have created new jobs and made others obsolete.
Indicator 5
The student will explain the legal and professional ramifications a job application form has for the applicant and employer.
Indicator 6
The student will explain the value of work.
Indicator 7
The student will identify personal characteristics that lead to job satisfaction.
Indicator 8
The student will list reasons why people lose jobs.
Indicator 9
The student will recognize and diffuse rumor and innuendo.
Indicator 10
The student will deal with strategic change in an open-ended and creative way.
Indicator 11
The student will develop and display decision-making and implementation ability.
Benchmark 14
Creative Thinking Skills
Indicator 1
The student will demonstrate an openness to new ideas and new experiences.
Indicator 2
The student will exhibit willingness to cultivate fantasy.
Indicator 3
The student will brainstorm a problem and possible solutions.
Indicator 4
The student will reorganize information and assumptions about a given problem.
Indicator 5
The student will recognize the influence of past experiences and personal point of view.
Indicator 6
The student will analyze and deal with resistance to change.
Indicator 7
The student will create and scale down "get fired" solutions.
Indicator 8
The student will reinterpret a problem through analogy and metaphor.
Indicator 9
The student will develop a coping strategy to deal with the fear of failure.
Benchmark 15
Self-Management Skills
Indicator 1
The student will perform a self-assessment: a. Personal values b. Goals c. Standards d. Needs e. Wants f. Roles g. Strengths h. Weaknesses i. Interests j. Talents
Indicator 2
The student will define the term "self concept".
Indicator 3
The student will list factors that effect formation of self concept.
Indicator 4
The student will identify ways that self concept changes.
Indicator 5
The student will describe characteristics of a positive and a negative self concept.
Indicator 6
The student will list defense mechanisms that are used to protect self concept.
Indicator 7
The student will describe the changes in degree of responsibility from childhood to adulthood in relation to developmental stages.
Benchmark 16
Identifying Employment Opportunities
Indicator 1
The student will identify educational opportunities for a specific career.
Indicator 2
The student will identify occupational opportunities for a specific career.
Indicator 3
The student will identify occupational skill requirements for a specific job title.
Indicator 4
The student will identify conditions of employment requirements for a specific job title.
Indicator 5
The student will locate resources for finding employment for specific job title.
Indicator 6
The student will identify supply and demand trends for a specific job title.
Indicator 7
The student will interview prospective employers about a specific job title.
Benchmark 17
Determining Employment Capabilities
Indicator 1
The student will match interests to a specific career path.
Indicator 2
The student will match aptitudes to a specific career path.
Indicator 3
The student will develop a career plan.
Indicator 4
The student will identify an immediate employment goal.
Benchmark 18
Applying Employment Seeking Skills
Indicator 1
The student will prepare a resume.
Indicator 2
The student will locate job openings.
Indicator 3
The student will analyze job openings.
Indicator 4
The student will write a letter of application for a job.
Indicator 5
The student will complete a job application form.
Indicator 6
The student will request an interview.
Indicator 7
The student will interview for a job.
Indicator 8
The student will write a job interview follow-up letter.
Indicator 9
The student will evaluate a job offer.
Indicator 10
The student will write a job acceptance letter.
Indicator 11
The student will write a job offer rejection letter.
Indicator 12
The student will evaluate a job rejection.
Benchmark 19
Demonstrating Work Behavior Attitudes
Indicator 1
The student will identify rules, regulations and policies.
Indicator 2
The student will apply rules, regulations and policies.
Indicator 3
The student will exhibit dependability.
Indicator 4
The student will exhibit punctuality.
Indicator 5
The student will exhibit honesty.
Indicator 6
The student will accept responsibility of job position.
Indicator 7
The student will demonstrate accuracy.
Indicator 8
The student will maintain emotional control.
Indicator 9
The student will demonstrate initiative.
Indicator 10
The student will demonstrate self-confidence.
Indicator 11
The student will demonstrate creativity.
Indicator 12
The student will maintain patience.
Indicator 13
The student will practice cost effectiveness.
Indicator 14
The student will practice time management.
Indicator 15
The student will display a positive attitude.
Indicator 16
The student will exhibit pride.
Indicator 17
The student will recognize legal ramifications of own actions.
Indicator 18
The student will exhibit a judgement level that predicts the result of a proposed action.
Benchmark 20
Maintaining a Safe and Healthful Environment
Indicator 1
The student will comply with safety and health rules.
Indicator 2
The student will exhibit the safe use of tools and equipment.
Indicator 3
The student will maintain clean and orderly work area.
Indicator 4
The student will practice personal hygiene and cleanliness.
Indicator 5
The student will wear attire suitable to the work place.
Indicator 6
The student will react to a given emergency situation.
Benchmark 21
Maintaining a Businesslike Image
Indicator 1
The student will demonstrate knowledge of company or agency products and services.
Indicator 2
The student will read current job-related publications.
Indicator 3
The student will promote employer's company image and purpose.
Indicator 4
The student will maintain personal appearance to comply with company standards.
Indicator 5
The student will project professionalism.
Indicator 6
The student will participate in activities of professional associations/organizations.
Benchmark 22
Maintaining Working Relationships With Others
Indicator 1
The student will respond positively to criticism.
Indicator 2
The student will provide constructive criticism.
Indicator 3
The student will respond to praise.
Indicator 4
The student will provide praise.
Indicator 5
The student will demonstrate respect for others.
Indicator 6
The student will demonstrate support for others.
Indicator 7
The student will demonstrate loyalty to others.
Indicator 8
The student will demonstrate confidentiality.
Indicator 9
The student will accept and comply with directions.
Indicator 10
The student will accept responsibility for own actions.
Indicator 11
The student will react to a given ethical problem.
Indicator 12
The student will perform as a team member.
Indicator 13
The student will identify sexual harassment.
Indicator 14
The student will react to sexual harassment situations.
Benchmark 23
Adapting to Change
Indicator 1
The student will update technical skills.
Indicator 2
The student will demonstrate willingness to learn.
Indicator 3
The student will demonstrate flexibility.
Indicator 4
The student will participate in continuing education.
Indicator 5
The student will adjust career goals/plan periodically.
Indicator 6
The student will identify job-exit programs.
Indicator 7
The student will write a letter of resignation.
Benchmark 24
Communicating on the Job
Indicator 1
The student will read and comprehend written communications and information.
Indicator 2
The student will use correct grammar.
Indicator 3
The student will speak effectively with others.
Indicator 4
The student will use job-related terminology.
Indicator 5
The student will listen attentively.
Indicator 6
The student will write legibly.
Indicator 7
The student will use telephone etiquette.
Indicator 8
The student will follow written and oral directions.
Indicator 9
The student will ask questions.
Indicator 10
The student will locate information in order to accomplish task.
Indicator 11
The student will prepare written communication.
Indicator 12
The student will utilize keyboarding skills.
Indicator 13
The student will utilize computer skills.
Benchmark 25
Performing Mathematical Skills
Indicator 1
The student will apply mathematics for problem solving.
Indicator 2
The student will add and subtract whole numbers, decimals and fractions.
Indicator 3
The student will multiply and divide whole numbers, decimals and fractions.
Indicator 4
The student will convert numbers between forms expressed as fractions, decimals and percents.
Indicator 5
The student will convert between standard American units of measure.
Indicator 6
The student will convert between standard American units to metric units.
Indicator 7
The student will demonstrate ability to make change.
Benchmark 26
Demonstrate the Human Relations Skills Necessary for Success in Marketing Occupations
Indicator 1
The student will exhibit acceptable grooming habits.
Indicator 2
The student will exhibit punctuality, initiative, courtesy, loyalty, and honesty.
Indicator 3
The student will exhibit the ability to get along with others.
Indicator 4
The student will discuss the importance of human relations.
Indicator 5
The student will demonstrate the ability to adapt to changes in occupational environment.
Benchmark 27
Demonstrate the Ability to Communicate Skillfully
Indicator 1
The student will practice good listening skills.
Indicator 2
The student will discuss the role communication plays in marketing.
Indicator 3
The student will define the components of the communications process.
Indicator 4
The student will describe and demonstrate effective written communication skills.
Indicator 5
The student will conduct a meeting utilizing parliamentary procedure.
Indicator 6
The student will demonstrate telephone techniques in a business situation.
Indicator 7
The student will follow written and oral instructions in job situations.
Indicator 8
The student will speak effectively to customers, co-workers, supervisors, and vendors, using proper grammar and terminology, such as in a sales presentation or when demonstrating store products.
Benchmark 28
Utilize Effective Selling Techniques and Procedures
Indicator 1
The student will explain the difference between personal and non-personal selling.
Indicator 2
The student will demonstrate the steps of a sale.
Indicator 3
The student will recognize consumer buying motives.
Indicator 4
The student will identify various types of customer approaches such as greeting, merchandise, and service.
Indicator 5
The student will identify techniques for handling different customer types: the casual looker, the decided, and undecided customer.
Indicator 6
The student will develop a written feature-benefit analysis sheet for a product.
Indicator 7
The student will develop an effective sales presentation.
Indicator 8
The student will observe, evaluate, and critique a sales demonstration.
Indicator 9
The student will demonstrate the proper way to close and complete a sale.
Benchmark 29
Apply Sales Promotion Techniques and Procedures to the Marketing of Products
Indicator 1
The student will list the purposes and objectives of advertising, display, and public relations.
Indicator 2
The student will explain the importance of sales promotion.
Indicator 3
The student will identify various forms of advertising media.
Indicator 4
The student will demonstrate an understanding of design principles and elements.
Indicator 5
The student will distinguish between the types of displays.
Indicator 6
The student will identify the components of an advertisement.
Indicator 7
The student will develop and explain promotional mix budget.
Indicator 8
The student will identify the design of arrangement in a display.
Indicator 9
The student will prepare advertising layouts for newspapers, magazines and fliers.
Indicator 10
The student will prepare a television and/or radio commercial.
Indicator 11
The student will identify various forms of advertising media.
Benchmark 30
Demonstrate a Knowledge of Merchandising Activities
Indicator 1
The student will explain the role of buying/purchasing in merchandising.
Indicator 2
The student will describe the importance of inventory control.
Benchmark 31
Perform Merchandising Math Operations Unique to Marketing
Indicator 1
The student will perform addition, subtraction, multiplication, and division.
Indicator 2
The student will complete problems using percentages, decimals, and fractions.
Indicator 3
The student will demonstrate correct procedure for handling basic types of customer sales transactions, including cash, charge, discount, layaway, C.O.D., returns, and counting change.
Indicator 4
The student will demonstrate opening and closing procedure for a cash register.
Indicator 5
The student will complete an invoice, purchase order, and packing slip.
Indicator 6
The student will calculate discount date, due date, and amount of payment of an invoice.
Indicator 7
The student will select the most beneficial discount terms for an invoice.
Indicator 8
The student will calculate the amount of merchandise to be recorded utilizing model stocks.
Indicator 9
The student will calculate minimum stock, maximum stock, and reorder quantities on strong sellers.
Benchmark 32
Explain the Nature of Small Business
Indicator 1
The student will define a small business.
Indicator 2
The student will define and give examples of "extractive enterprises".
Indicator 3
The student will define and give examples of "manufacturing businesses".
Indicator 4
The student will define and give examples of wholesalers.
Indicator 5
The student will define and give examples of retailers.
Indicator 6
The student will define and give examples of "services businesses".
Indicator 7
The student will define "supply and demand".
Indicator 8
The student will describe the interactions between supply and demand.
Indicator 9
The student will define competition.
Indicator 10
The student will identify the effects of competition on a small business.
Indicator 11
The student will define "profit".
Benchmark 33
Explain the Concept and Importance of Entrepreneurship
Indicator 1
The student will define entrepreneurship.
Indicator 2
The student will define entrepreneurs.
Indicator 3
The student will identify the necessary personal characteristics of the successful entrepreneur.
Indicator 4
The student will discuss the importance of entrepreneurship to the American economy.
Benchmark 34
Contrast the Advantages and Disadvantages of Becoming an Entrepreneur
Indicator 1
The student will describe the advantages of ownership of a small business.
Indicator 2
The student will describe the disadvantages of ownership of a small business.
Indicator 3
The student will identify the risks involved in ownership of a small business.
Indicator 4
The student will list the major factors involved in the failure of a small business.
Indicator 5
The student will describe the advantages and disadvantages of the three legal forms of business ownership.
Benchmark 35
Compare The Three Methods of Becoming an Entrepreneur
Indicator 1
The student will list the advantages and disadvantages of buying an existing business.
Indicator 2
The student will list the advantages and disadvantages of starting a business from scratch.
Indicator 3
The student will define franchise.
Indicator 4
The student will define franchisor.
Indicator 5
The student will define franchisee.
Indicator 6
The student will list the advantages and disadvantages of buying a franchise.
Benchmark 36
Identify the Business Skills Needed to Operate a Small Business
Indicator 1
The student will develop a business plan.
Indicator 2
The student will obtain technical assistance.
Indicator 3
The student will describe the type of ownership.
Indicator 4
The student will plan a market strategy.
Indicator 5
The student will identify factors to be considered in locating the business.
Indicator 6
The student will identify sources for financing.
Benchmark 37
Identify the Legal Considerations
Indicator 1
The student will identify special contracts and their application.
Indicator 2
The student will comply with government regulations.
Indicator 3
The student will describe the factors involved in the protection of the business.
Benchmark 38
Apply Good Human Relations and Communication Skills
Indicator 1
The student will demonstrate punctuality, dependability, loyalty, initiative, and honesty.
Indicator 2
The student will respond positively to constructive criticism by changing behavior.
Indicator 3
The student will follow store policies and procedures.
Indicator 4
The student will demonstrate courtesy, tact, and listening skills in all work situations.
Indicator 5
The student will maintain confidentiality regarding company information.
Indicator 6
The student will write a simple memo legibly.
Indicator 7
The student will take, confirm, and relay messages in person and by phone.
Benchmark 39
Perform Basic Cash Register Operations
Indicator 1
The student will set up cash register for operation.
Indicator 2
The student will change register tape.
Indicator 3
The student will report and record register errors.
Indicator 4
The student will handle cash register malfunctions.
Indicator 5
The student will ring up merchandise.
Indicator 6
The student will differentiate betweeen taxable and non-taxable merchandise.
Indicator 7
The student will compute sales tax.
Indicator 8
The student will calculate split prices for group-priced items.
Indicator 9
The student will weigh catch-weight items.
Benchmark 40
Perform Collection of Money and Change Making
Indicator 1
The student will perform mathematical computations as applicable.
Indicator 2
The student will make change and count it out to the customers.
Indicator 3
The student will process checks according to store policy.
Indicator 4
The student will prepare sales invoices as documentation for warranties.
Indicator 5
The student will perform a charge transaction according to store policy.
Indicator 6
The student will process valid redeemable consumer coupons to reimburse customers accordingly.
Indicator 7
The student will process food stamps, gift certificates, or other similar coupons in payment for acceptable items.
Indicator 8
The student will issue rain checks.
Indicator 9
The student will perform customer exchanges and refunds according to store policy.
Indicator 10
The student will compute customer discounts.
Benchmark 41
Perform Stockkeeping and Housekeeping Duties
Indicator 1
The student will clean the checkout counter and equipment.
Indicator 2
The student will replenish bagging supplies.
Indicator 3
The student will stock items as assigned by store manager, and replenish as needed.
Indicator 4
The student will ticket and mark stock or shelves.
Indicator 5
The student will clean and dust stock.
Indicator 6
The student will report improper pricing according to store policy.
Indicator 7
The student will check stock for damage, shortages, and spoilage and report such to supervisor.
Indicator 8
The student will report to supervisor customer requests such as items desired and items discontinued.
Indicator 9
The student will perform housekeeping duties as required by supervisor.
Benchmark 42
Perform Customer Services
Indicator 1
The student will greet the customer.
Indicator 2
The student will treat the customer with courtesy.
Indicator 3
The student will respond to the customers' questions and complaints in a pleasant and effective manner.
Indicator 4
The student will direct customers to various store areas.
Indicator 5
The student will bag customer purchases and request carry-out assistance.
Indicator 6
The student will thank the customer.
Benchmark 43
Review Product and Service Technology
Indicator 1
The student will recognize and report loss due to shoplifting and employee theft.
Indicator 2
The student will treat merchandise and equipment with respect.
Benchmark 44
English and Vocabulary
Indicator 1
The student will review fundamentals of English.
Indicator 2
The student will demonstrate proficiency in the use of punctuation and capitalization.
Indicator 3
The student will demonstrate proficiency in using reference materials.
Indicator 4
The student will compose brief memos and short letters.
Indicator 5
The student will apply correct spelling and pronunciation of frequently used business related words.
Indicator 6
The student will learn and apply rules for plurals, possessives, prefixes, suffixes, etc.
Indicator 7
The student will acquire a working knowledge of the definition of frequently used business words.
Indicator 8
The student will demonstrate proficiency in penmanship.
Indicator 9
The student will use correct grammar in speaking effectively.
Benchmark 45
Math
Indicator 1
The student will review fundamentals of math.
Indicator 2
The student will interpret, analyze, and solve word problems.
Indicator 3
The student will demonstrate proficiency of addition, subtraction, multiplication, and division using fractions, decimals, whole numbers, and percentages on the calculator using the touch system.
Indicator 4
The student will demonstrate a working knowledge of four (4) math functions: discounts, net amounts; markup and markdown; prorating; interest, notes and discounts; and payroll.
Indicator 5
The student will demonstrate a working knowledge of making and counting change.
Indicator 6
The student will identify and complete business related forms.
Benchmark 46
Introduction to Computers
Indicator 1
The student will learn basic microcomputer terminology.
Indicator 2
The student will describe and identify the functions of microcomputers.
Indicator 3
The student will understand the user of the function keys.
Indicator 4
The student will demonstrate the proper power-up and power-down sequence.
Indicator 5
The student will save and print documents.
Indicator 6
The student will demonstrate a working knowledge of word processing.
Benchmark 47
Personal Development and Human Relations
Indicator 1
The student will perform self-evaluations to determine strengths and weaknesses.
Indicator 2
The student will develop good grooming and personal hygiene habits.
Indicator 3
The student will demonstrate the ability to follow written and verbal instructions.
Indicator 4
The student will develop a health self-esteem.
Indicator 5
The student will describe importance of the following professional qualities when given various office situations: honesty, loyalty, courtesy, cooperation, alertness, ambition, punctuality, interest, involvement, patience, tact, confidence, sense of humor, dependability/reliability, flexibility and initiative.
Indicator 6
The student will demonstrate the following proper telephone techniques Answer the telephone. Place local and long-distance calls. Screen telephone calls. Transfer or refer telephone calls. Record messages. Maintain record of long-distance calls. Use various directories. Operate intercom system Operate paging system. Operate multiline system.
Indicator 7
The student will demonstrate the following proper telephone etiquette: courtesy, voice control, diction, expression, vocabulary, and discretion.
Indicator 8
The student will describe acceptable conduct in the following personal relationships: employee-employer, employee-coworker, and employee-public.
Indicator 9
The student will demonstrate the awareness of suitable attire at the workplace.
Benchmark 48
Interpersonal Communications Skills
Indicator 1
The student will develop a writing style fitted to the purpose of the message and adapted to the reader.
Indicator 2
The student will follow written and verbal instructions.
Indicator 3
The student will develop interactive telephone and direct communications skills.
Indicator 4
The student will use appropriate vocabulary in communications skills.
Indicator 5
The student will develop ability to communicate in inter-office chain of command.
Benchmark 49
Written Communications
Indicator 1
The student will review fundamentals of English.
Indicator 2
The student will demonstrate good sentence structure.
Indicator 3
The student will demonstrate proficiency in the use of punctuation and capitalization.
Indicator 4
The student will demonstrate proficiency in using reference materials.
Indicator 5
The student will demonstrate proficiency in using software and hardware instruction manuals.
Indicator 6
The student will compose brief memos and short letters.
Indicator 7
The student will acquire a working knowledge of the definitions of frequently used and business-related words.
Benchmark 50
Math
Indicator 1
The student will review fundamentals of math.
Indicator 2
The student will demonstrate proficiency in addition, subtraction, multiplication, and division using fractions, decimals, and percentages without a calculator.
Indicator 3
The student will interpret, analyze, and solve word problems related to business situations.
Indicator 4
The student will perform addition, subtraction, multiplication, and division with decimals and percentages on the calculator.
Indicator 5
The student will demonstrate ability to estimate appropriate answers.
Benchmark 51
Keyboarding
Indicator 1
The student will develop the ability to operate the electronic typewriter.
Indicator 2
The student will demonstrate appropriate techniques for all key reaches.
Indicator 3
The student will type simple letters, tables, and reports.
Indicator 4
The student will develop adequate proofreading skills.
Indicator 5
The student will type at a minimum rate of 25 WPM from straight copy for 3 minutes with 6 or fewer errors.
Benchmark 52
Records Management
Indicator 1
The student will demonstrate proficiency in the following basic filing procedures: indexing, coding, and cross referencing.
Indicator 2
The student will demonstrate proficiency in the following basic filing procedures: alphabetic and numeric records management.
Benchmark 53
Performing Buying, Inventorying, Receiving, and Stocking Functions
Indicator 1
The student will approve cash purchases of merchandise.
Indicator 2
The student will approve inventories of merchandise.
Indicator 3
The student will approve orders for merchandise.
Indicator 4
The student will approve receiving invoices (verify receiving documents).
Indicator 5
The student will approve stocking of merchandise.
Indicator 6
The student will carry-out an inventory control program.
Indicator 7
The student will change prices on merchandise.
Indicator 8
The student will check merchandise for correct and legible price markings.
Indicator 9
The student will monitor vendor accounts.
Indicator 10
The student will receive and unpack merchandise.
Benchmark 54
Performing Customer Service Functions
Indicator 1
The student will approve civic activities on premises.
Indicator 2
The student will approve and/or process merchandise exchanges and refunds.
Indicator 3
The student will handle bottle refunds.
Indicator 4
The student will handle customer complaints.
Indicator 5
The student will customer injuries, accidents, and emergency illnesses.
Indicator 6
The student will respond to customer inquiries.
Indicator 7
The student will issue rain checks.
Indicator 8
The student will monitor the customer service area.
Benchmark 55
Performing Display and Advertising Functions (Performing Sales Promotion Activities)
Indicator 1
The student will approve advertising copy.
Indicator 2
The student will build and dismantle displays.
Indicator 3
The student will plan displays and display time schedules.
Indicator 4
The student will plan and carryout promotional activities (advertising, display, public relations).
Indicator 5
The student will post advertisements.
Indicator 6
The student will prepare signs.
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